ASK & WE ANSWER

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

In case you are planning to hire a removal company and you ask yourself a lot of questions about the whole process – we are here to help. We decided to gather the most frequently asked questions we receive about any of our removal services.

If there is something missing from our moving FAQ – don’t hesitate to email us at info@totalmovingsolutions.co.uk, call us or use our form to contact us.

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General Questions

My property is on the 4th floor, will there be additional charges for this?

All of our quotes will go to the ground and 1st floor of properties, however, anything above this will incur a further cost which can be discussed with your designated Relocation Manager.

This is no problem at all, we can provide additional services in the way of specialist lifting equipment. This additional service can be discussed with your designated Relocation Manager.

Disassembly of basic items such as a divan bed would be dismantled as part of full removal service, however, disassembly of flat pack items and appliances would require Tradesman service and can be provided for an additional cost. This additional service can be discussed with your designated Relocation Manager.

Baggage consignment services are generally provided when the consignment is under a 60 cubic metre volume.

With this service, it is usually delivered to the kerbside, and no unpacking services are generally offered.

A Dedicated Service attracts a higher price but will provide sole use of a vehicle/container for your move, whereas a Groupage Service will offer a more cost-effective service and your items will be transported with other clients.

This will depend on your final destination for your move. We will endeavour to provide an accurate estimation for delivery. The estimation period could always be impacted by delays beyond our control, for example, traffic delays, customs processes and destination popularity.

We ask all clients to use their Booking Reference they are issued with upon booking, this takes the format TMS00000.

Yes we can. If you discuss your requirements with your Move Manager, they can provide you with costs and organise for the boxes to be delivered directly to you.

If you choose to purchase your own boxes elsewhere, we ask clients to ensure they are good quality and are double walled shipping boxes. This is to minimise any risk of damages which can occur when poor quality boxes are used.

Insurance Questions

What does IPT stand for?

IPT stands for insurance premium tax and is priced at 12% of the insurance price.

Standard liability insurance is up to £40 per box or large item.

International insurance is offered at a standard rate of 3.5% of the total value of your goods. European insurance is offered at a standard rate of 2.9% of the total value of your goods.

A free no-obligation quote can be discussed with the Total Moving Solutions team.

The level of cover is the same and the only exception is that the Super cover does not attract a policy excess.

Customer Testimonials

Excellent
Based on 226 reviews
Sarah Barber
Sarah Barber
2023-10-15
TMS helped me move my furniture from the Netherlands to the UK. Christian handled my move and was always friendly and quick to provide answers to any questions that I had, both by mail and phone. My furniture was collected within the dates I initially requested and was delivered to my UK address without issue or delay. Payment and paperwork was straight forward and hassle free. I appreciated the help and service that I received and would use the company again.
Jarred Maglaque
Jarred Maglaque
2023-10-10
TMS were a massive help during my move back to Ireland from London. Scott was very responsive to all my questions and was so helpful with getting everything organised for my move. They made such a big move that much easier for my sister and I and I 100% recommend them for everyone’s moving needs. :)
Arianne N
Arianne N
2023-10-06
Absolutely amazing service and my stuff arrived earlier than expected which I was grateful for. James was great, easy to contact, replied in good time to any query I had and was so patient over a 12-18 month span waiting to ship my stuff to the states whilst my visa processed.
Alanna Lopes Souza
Alanna Lopes Souza
2023-09-30
TMS helped with our move from the UK to Canada. Christian was excellent - very communicative. Our packers in London were thorough. We shipped art and it all arrived in perfect condition. Thank you for making a stresssful move less stressful!!!
jackie simpson
jackie simpson
2023-09-27
Very good experience helped us out at last minute kept us updated at every stage would recommend this company
Stela
Stela
2023-09-27
Thank you to Jason and the TMS team for making my house move abroad so smooth. I would highly recommend their professional and efficient service.
malcolm finney
malcolm finney
2023-09-21
Absolutely great to deal with this Company. Everything that was discussed totally happened. They are excellent people to deal with. I made a mistake in packing all my goods. Unfortunately they did not conform to the Australian Port Authority. But Total Moving Solutions stepped in and had the cases totally repacked. The cost I thought was a really low price. But on receiving the goods I must applaud the way that they had been repacked. Totally professionally carried out. I was very impressed with all that TMS carried out. On delivery from the Fremantle Docks. The carrier unpacked all my goods. Well done, great people to deal with. I really just couldn't fault their service. I am a person that seeks the very best and professional service. This Company achieved it. Thank you Christian. Your service absolutely brilliant. For all the people reading this. Please be assured this Company really works hard in getting you your goods internationally, with no drama what so ever. No damage at all after being delivered 10,000 miles. Thank you all for such great service. Malcolm Finney
Jane Parmenter
Jane Parmenter
2023-09-15
I worked with Scott Eaglesfield shipping furniture from the UK to Southern CA. Scott's follow up and service were great. The movers were professional and meticulous. I absolutely recommend using Total Moving Solutions
Erin Harrington
Erin Harrington
2023-09-11
I had a great end to end experience with the TMS team. They went above and beyond to accommodate my scheduling constraints and were extremely kind and responsive throughout the process. Even when there were some unexpected changes with the collection, the team was really communicative and came to a solution within a few hours. The collection and delivery were smooth, everything arrived on time and in perfect condition, and the value was great. Would definitely recommend and book with TMS for future moves.
Cyntavia Seney
Cyntavia Seney
2023-09-10
Christian was great. We had a few hiccups but as with everything it is not about how perfect everything was it is about how perfectly he responded when things went wrong. Thank you for helping an absolutely horrible short-notice move from the UK to America a pleasure.
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