Terms and Conditions – EU and UK Removals
About this Agreement
This agreement outlines the terms and conditions for using our EU and UK Removal services. It covers the rights, responsibilities, and obligations of all parties.
Please be aware that we have limitations on liability as detailed in paragraphs 5, 6, 9, 10, and 14. Also, paragraph 22.a explains the charges you may incur if you cancel.
Important Information
Please make sure to read paragraph 19 which explains the process and time limits for telling us about any loss or damage to your property during transport.
Exclusions
The following items are not to be included for removal/storage with us:
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Perfume products, tobacco, cigars, cigarettes, beers, wines, spirits, and similar items.
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Any type of batteries, unless they are built into the item and cannot be removed.
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Portable battery chargers, power banks, or similar portable power sources.
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More than five (5) e-scooters, e-bikes, e-skateboards, or similar vehicles with built-in batteries.
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Money, currency, jewellery, watches, trinkets, precious stones or metals, silverware, deeds, securities, bullion, bonds, securities, stamps, coins, or similar valuables.
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Irreplaceable items such as family photos/videos, children’s drawings/artwork or schoolwork, wedding dresses, and university submissions.
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Furs worth more than £100.
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Mobile phones, tablets, laptops, or other portable media or computing devices.
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E-cigarettes.
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Pornographic material.
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Medicines or drugs of any kind.
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Perishable items or those needing a controlled environment.
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Items that may attract vermin or other pests, or cause infestation or contamination.
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Pets, livestock, or any other living creatures or plants.
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Combustible or flammable substances such as fireworks, gas, paint, petrol, oil, cleaning solvents, aerosols, or compressed gases.
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Any illegal items or substances, or items obtained illegally such as illicit, counterfeit, or smuggled tobacco or alcohol and unlicensed or unsafe items.
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Items that are harmful to the environment or pose a risk to property or person.
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Weapons, firearms, ammunition or explosives, or any associated parts, accessories, materials, or ingredients.
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Chemicals, radioactive materials, biological agents, toxic waste, asbestos, or other potentially hazardous substances.
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Any item that gives off fumes or odours.
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Any item that needs a special license or government permission for export or import.
Our Liability
Our liability for any loss or damage to your property during transport is limited to a maximum of £40 per large item/per box.
In the event that you opt to take out our MoveProtect enhanced liability option, this offers increased coverage for your items.
Claims
If the event of any loss or damage arising, you must notify us in writing within 7 days of delivery. We will then look into the matter and assist you in resolving the claim.
Download
To read the complete terms and conditions, please download the document below.